Top 1% Virtual Assistants
Customer Support E-commerce Specialists.
Qualified in your software stack.
Our Services
Hiring a VA is easy.
Finding the top 0.1 % from 1,000+ applicants each week — that’s VIAA.
Here’s what makes VIAA different:
✅ Founder owns an e-commerce brand and understands what’s working today.
✅ We set clear targets from day one, maintain them consistently, and suggest improvements that boost efficiency.
✅ Real-time comms — message our business group chat for an immediate answer.
📈 Helped grow one of Australia’s top 3 PLs — now a done-for-you service for Shopify brands.
Cost:
• Outsourced via VIAA: AUD 96/day
• In-house (Australia): AUD 250/day
Our Customers
Scarlet & Sam
Future Fulfilment
Keep That Pump
Bye Bambi
Creative Converters
KDJ
Matcha Made
Preplay
Space Camp
The Patch Brand
The Booty Co.
Block Blue Light
Why VIAA?
Problems
- ❌ Sales spike, support slips — sick days, need weekend coverage.
- ❌ Still hiring, training, managing instead of scaling.
- ❌ Inbox buried in refunds, size changes, shipping-address edits.
- ❌ Local reps cost A$60 k+ and clock off at 5 p.m.
Solutions
✅ Pre-curated experts across every major help-desk platform are on standby and can jump in today.
✅ We vet thousands for relevant experience, solid tech, and confident personalities — you stay focused on growth.
✅ Professional VIAA VAs clear the queue daily, leverage the latest ChatGPT o3 to troubleshoot, and liaise with your 3PL to keep CX exceptional.
✅ Fraction of that spend, with no surcharges for weekends, nights, or public holidays.
Expert Customer Support
Without the expert price.
Standard
Less than 20 hours pw
- Client-VA matching
- Onboarding into your systems
- Performance reviews
- EOD reporting
- Whatsapp group for daily comms
- SOP creation of tasks
- Screen monitoring of VA & analytics
Pro
20-42 hours pw
- Client-VA matching
- Onboarding into your systems
- Performance reviews
- EOD reporting
- Whatsapp group for daily comms
- SOP creation of tasks
- Screen monitoring of VA & analytics
Enterprise
42 hours + pw
- Client-VA matching
- Onboarding into your systems
- Performance reviews
- EOD reporting
- Whatsapp group for daily comms
- SOP creation of tasks
- Screen monitoring of VA & analytics
How VIAA is using AI
Your Knowledge base + world's most advanced AI ChatGPT o3 at our expenses = faster resolutions, less founder hand holding and more productive hours rendered.
Success Story
How VIAA enables PrePlay to grow.
At PrePlay, we handed customer support over to VIAA so we could stay focused on recording our podcast and growing the brand. Customer enquiries, returns, and logistics questions are now handled end-to-end, freeing us to create without distraction.
Our VA was up to speed on day one—already fluent in Gorgias and ShipHero, with perfect English. She clears the inbox daily, liaises with our manufacturer and 3PL, and sends a concise wrap-up in WhatsApp each night. This is support that works.
Success Story
How VIAA helped Future Fulfilment streamline customer ops across 150+ brands.
With 150+ brands under management, we needed support that felt personal — not robotic. Customers wanted direct contact, fast answers, and someone who actually knew their business.
VIAA made that possible. Their VAs understood Shopify, ShipHero, and Slack inside out — even setting up advanced automation rules and mapping variable shipping rates by postcode.
They helped us build a Slack-based support hub, giving brands a dedicated go-to person for everything from returns to order issues. It felt fast, human, and reliable.
Now our in-house and 3PL teams stay focused on complex problems — while VIAA keeps the day-to-day running smooth.
This is support that scales.
Frequently Asked Questions
Find answers to common questions about our services.
Transparency
Live screenshots, login logs, 5-min idle cut-off—pay only for active work.
Reviews
Kirsty
New to VIAA but already impressed! The onboarding was smooth, and our VA delivers exceptional value. Now I can focus on strategic growth while knowing the daily operations are in capable hands.
Founder | The Booty Co.
Brad CM
Having worked with Callum previously, I knew VIAA would deliver excellence. Their customer support solutions have exceeded expectations, bringing efficiency and quality to our operations. We're very pleased with the results.
Founder | Matcha Made
Lachlan Beale
Our VA's expertise in lead generation has been remarkable. The seamless onboarding process led to immediate results, and their ability to identify quality prospects in Sydney has been invaluable.
Founder | Presence Productions
Matteo Castiello
VIAA's innovative approach to LinkedIn networking has been exceptional. Their VA's expertise with AI tools and custom GPT integration has revolutionized our outreach strategy and connection building.
Managing Director | Insurgence AI
Scarlet Robertson
Working with VIAA has been seamless. With their help handling customer inquiries, we've expanded order volume without compromising service quality—a standout team that feels like an integral part of our business.
Founder | Scarlet & Sam
Alicia Parr
Our social media presence has flourished with VIAA's assistance. Their VA's expertise with ShipHero and seamless coordination with Future Fulfillment ensures smooth operations and quick issue resolution.
Founder | Keep That Pump
Kirsty
New to VIAA but already impressed! The onboarding was smooth, and our VA delivers exceptional value. Now I can focus on strategic growth while knowing the daily operations are in capable hands.
Founder | The Booty Co.
Brad CM
Having worked with Callum previously, I knew VIAA would deliver excellence. Their customer support solutions have exceeded expectations, bringing efficiency and quality to our operations. We're very pleased with the results.
Founder | Matcha Made
Lachlan Beale
Our VA's expertise in lead generation has been remarkable. The seamless onboarding process led to immediate results, and their ability to identify quality prospects in Sydney has been invaluable.
Founder | Presence Productions
Matteo Castiello
VIAA's innovative approach to LinkedIn networking has been exceptional. Their VA's expertise with AI tools and custom GPT integration has revolutionized our outreach strategy and connection building.
Managing Director | Insurgence AI
Scarlet Robertson
Working with VIAA has been seamless. With their help handling customer inquiries, we've expanded order volume without compromising service quality—a standout team that feels like an integral part of our business.
Founder | Scarlet & Sam
Alicia Parr
Our social media presence has flourished with VIAA's assistance. Their VA's expertise with ShipHero and seamless coordination with Future Fulfillment ensures smooth operations and quick issue resolution.
Founder | Keep That Pump